FM Operations Manager - Sussex

Main Purpose of the Role

• To mobilise the FM contract.
• To ensure a high level of service delivery is delivered to the client in line with the agreed SLA and contract deliverables.
• To develop and maintain excellent client and other stakeholder relationships, fostering a proactive “can-do” attitude in all daily undertakings.
• Ensure the contract is statutory and contractually compliant at all times.
• Manage all financial matters with the management account to ensure that costs are controlled and the agreed levels of profit are achieved.
• Ensure that all staff are trained and competent to complete their duties in a safe and professional manner.
• Provide reports in line with the contract requirements to the SPV and the client’s Ltd board.
• Manage Commercial aspects of the contract.
• Project manage project works activities to successful resolution.

Key Responsibilities/Duties:

General

• Provide management and oversight into the deployment of resources and tasks in line with the SLA’s and agreed working procedures.
• Liaise with the Client and SPV (and their supply chain where relevant) on the programming of works or associated activities.
• Provide regular reports as required by contract or as request from the SPV or UoS.
• Interface with finance team to enable budget and accounts to be monitored and reported.
• Interface with the Supply chain to ensure required works are undertaken where required.
• Ensure that processes associated to claims for student damage, temporary repair plans and other associated matters are undertaken within contract parameters.
• Provide Commercial Leadership to the team.
• Ensure that all contractual obligations are achieved and recorded to prove compliance.
• Ensure all matters relating to Health and Safety are applied and maintain the standards of Zero Harm.
• Manage the process of sub-contractor procurement.
• Manage and co-ordinate works against agreed timelines.

Professional Profile

• Holds as a minimum a HND or Degree level qualification in building service engineering, construction or facilities management related qualification.
• Experience and knowledge of PFI /PPP schemes and contractual obligations and sensitivities (preferred but not essential)
• Experience in providing facilities management services in a University environment highly regarded but not essential.
• Experienced Contract / Account Manager.
• Experience of interfacing with a demanding client
• Ability to manage diverse works and associated supply chain activities

Personal Characteristics

• Independent, confident and easy to address.
• Effective communicator with well-developed report writing and presentation skills.
• Energetic, hardworking and resilient.
• Ability to manage supply chain matters