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FM Operations Manager - Sussex

Facilities Management - Facilities Management
Ref: 479 Date Posted: Tuesday 13 Mar 2018
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Main Purpose of the Role

  • To mobilise the FM contract.
  • To ensure a high level of service delivery is delivered to the client in line with the agreed SLA and contract deliverables.
  • To develop and maintain excellent client and other stakeholder relationships, fostering a proactive “can-do” attitude in all daily undertakings.
  • Ensure the contract is statutory and contractually compliant at all times.
  • Manage all financial matters with the management account to ensure that costs are controlled and the agreed levels of profit are achieved.
  • Ensure that all staff are trained and competent to complete their duties in a safe and professional manner.
  • Provide reports in line with the contract requirements to the SPV and the client’s Ltd board.
  • Manage Commercial aspects of the contract.
  • Project manage project works activities to successful resolution.

Key Responsibilities/Duties:


  • Provide management and oversight into the deployment of resources and tasks in line with the SLA’s and agreed working procedures.
  • Liaise with the Client and SPV (and their supply chain where relevant) on the programming of works or associated activities.
  • Provide regular reports as required by contract or as request from the SPV or UoS.
  • Interface with finance team to enable budget and accounts to be monitored and reported.
  • Interface with the Supply chain to ensure required works are undertaken where required.
  • Ensure that processes associated to claims for student damage, temporary repair plans and other associated matters are undertaken within contract parameters.
  • Provide Commercial Leadership to the team.
  • Ensure that all contractual obligations are achieved and recorded to prove compliance.
  • Ensure all matters relating to Health and Safety are applied and maintain the standards of Zero Harm.
  • Manage the process of sub-contractor procurement.
  • Manage and co-ordinate works against agreed timelines.

Professional Profile

  • Holds as a minimum a HND or Degree level qualification in building service engineering, construction or facilities management related qualification.
  • Experience and knowledge of PFI /PPP schemes and contractual obligations and sensitivities (preferred but not essential)
  • Experience in providing facilities management services in a University environment highly regarded but not essential.
  • Experienced Contract / Account Manager.
  • Experience of interfacing with a demanding client
  • Ability to manage diverse works and associated supply chain activities

Personal Characteristics

  • Independent, confident and easy to address.
  • Effective communicator with well-developed report writing and presentation skills.
  • Energetic, hardworking and resilient.
  • Ability to manage supply chain matters
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