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FM Accounts Manager - London

Facilities Management
Ref: 527 Date Posted: Wednesday 29 Aug 2018
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FM Account Manager

 Job objectives and responsibilities

  • To own and manage the day to day running of the engineering, building services and fabric funcutions
  • Ensuring the maintenance operations team strives for and exceeds expectations on service excellence through first class management, leadership, customer focus, training and development
  • To manage and develop the specific contacts and clients (internal and external) and local stakeholders
  • To ensure statutory and contractual compliance at all times
  • To ensure the Company Health & Safety policy is adhered to in line with the H&S Policy and requirements of the  management system, including monitoring and review
  • To ensure compliance with the Quality Management System, and implementing the procedures and instructions with particular attention to the areas of responsibility indicated in the document

Main duties

  • To assist the processes of managing work in progress effectively
  • To ensure recruitment, induction, employment, appraisal, training and work allocation of staff as well as making recommendations regarding promotion, remuneration and training requirements are made in accordance with company rules, procedures and instructions, with the support and advice from the Human Resources department
  • To ensure a professional working relationship of all employees, agency workers and subcontractors is in line with legislation and best practice, with support and advice from the Human Resources department
  • To represent the company at key client review meetings as necessary
  • To co-operate with the other company disciplines for the provisions of multi-discipline service where required
  • To understand and complete all work related documentation accurately and on time
  • To understand and comply with policies and procedures
  • To carry out work in a safe and diligent manner
  • To comply with all Health and Safety policies and procedures
  • To attend and fully participate in training and appraisal activities as required
  • To undertake additional duties in line with capabilities as required

Contract Specific Duties

  • Manage all PPM, MEBF reactive and project activities across the clients portfolio
  • Ensure legislative compliance in relation to Health and Safety for all building operations activities
  • Manage all technical services to contract KPI’s and performance measures
  • Manage the engineering operations teams including performance management of all individuals
  • Carry out plant condition surveys and plant replacement for all plant throughout the portfolio
  • Prepare monthly report on all risks, opportunities, exceptions and reportable incidents for building operations
  • Performance manage all specialist M&E contractors including  contracts  renewal process
  • Identify energy saving opportunities
  • Build and maintain strong working relationships with key stakeholders in the Companies & Client Teams
  • Carry out monthly building / engineer / subcontractor audits in line with QHSE plan
  • Host team briefings weekly at HQ and monthly at satellite sites

Person Specification

  • Qualified in a Building Services discipline
  • A business management qualification akin to ”ILM” is desirable
  • Financial Awareness & previous experience of managing a budget
  • Have an excellent understanding of Health and Safety with a minimum of IOSH Certification
  • Minimum of 5 years’ experience in FM building Services management roles
  • Experience of working in a large scale FM contract in a Corporate HQ Environment
  • Familiar with standard MS Office applications such as Word, PowerPoint, Excel and Outlook
  • Customer care/relationship building skills (internal & external clients)
  • Able to work well as part of a highly motivated team.
  • Strong and effective communication skills.
  • Analytical thinker with demonstrated problem solving skills
  • Previous people management experience.
  • High level of skill within core discipline
  • Good working understanding of all M&E systems outside of their core discipline 
  • Computer literate with Excellent communication skills amongst peer group
  • Flexible and willing approach to work
  • Ability to work on own initiative
  • Enthusiastic and Hardworking
  • Good quality and process driven person
  • Proven ability to manage change successfully
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